WHY AUTOMATION SHOULD BE CONSIDER IN THE STRATEGY?
RPA or Robot process automation is one of the most useful techniques that today enable companies to be autonomous and overcome the boundaries of time zone, language, and parallel requests.
Every company has a lot of repetitive tasks and activities that take a huge amount of time from the people, reducing the opportunity to focus on things that really matter. With RPA a company could optimize at least the 20% of the daily operation, and in some cases could be more than 60% of the optimization. It means the opportunity to reduce costs, focus people, be open 7*24, and standardized the quality of any response and interaction.
RPA also is a good alternative for business because collects data and using artificial intelligence could learn from it to be smarter and improve the decisions making and expanding the automatization scope for the business.
Some of the business applications for RPA are:
DOCUMENT PROCESSING AND CATEGORIZATION
Extract the context from and document and execute actions in real time from the understanding of it
CUSTOMER SUPPORT AND CASE MANAGEMENT
Respond and solve Users needs and issues in real time
Attend proposal and quotation process in autonomous way, drive negotiation to speed up the sales
INVOICING AND PAYMENT VALIDATION
Generate bills in real time and validate the payment. Process new sales in real time
DOCUMENT GENERATION AND MANAGEMENT
Create documents based on process data and execution to support Users in real time
CUSTOMER INTERACTION MANAGEMEN
Interact with Users in real time to improve the Customer experience